AI outreach across voice, SMS and WhatsApp
Ella Outreach helps businesses engage customers automatically across voice, SMS and WhatsApp for confirmations, reminders, follow-ups, updates and surveys — with seamless handoff to your team when it matters.
Start with messaging. Escalate to voice when it matters.
Sent
1,284
+18% vs last week
Confirmed
892
69.5% confirm rate
Rescheduled
146
Callbacks
58
Assigned to agents
Recent activity
- S. Patel· Confirmed dental appointment2m
- M. Wright· Rebooked engineer visit5m
- L. Chen· Payment plan agreed12m
Northfield Travel
WhatsApp · Online
Great — choose an option:
AI voice call
Live · 00:42
Ella: Hi, I'm calling on behalf of Cooper & Sons about your engineer visit on Thursday morning.
Customer: Yes, that still works.
Ella: Brilliant — I've confirmed and we'll text you a reminder the day before.
Six outreach workflows, one platform
From the first reminder to the final feedback survey, Ella handles the repeatable customer conversations that quietly add up across your business.
Confirm
Bookings, appointments, deliveries and engineer visits, confirmed automatically.
Remind
Appointment, payment, renewal and document reminders that actually get a response.
Recover
Re-engage missed appointments, abandoned bookings and dormant quotes.
Notify
Send important service updates and proactive customer communications.
Survey
Collect NPS, satisfaction and post-service feedback across the right channel.
Rebook
Offer alternative slots and re-engage customers without lifting a finger.
The right channel for the right task
Most outreach starts with messaging. Voice steps in when the conversation needs to be human, urgent or unresolved.
- SMS
SMS
Simple, fast, universal reminders and confirmations. Works on every handset.
- WhatsApp
WhatsApp
Richer, more conversational journeys with quick replies and media.
- Voice
Voice
High-value, urgent or no-response escalations with natural AI conversation.
Acme Dental
SMS · Today, 09:14
Northfield Travel
WhatsApp · Online
Great — choose an option:
Step 1
Trigger
Booking, payment, appointment
Step 2
SMS / WhatsApp
Fast first contact
Step 3
Voice escalation
When it matters
Step 4
Human handoff
When required
Step 5
CRM updated
Outcome recorded
Free your team from the dial-and-hope grind
Ella runs the repetitive outreach so your specialists can focus on the conversations that need a human. Confirmations, reminders and follow-ups happen quietly in the background — escalations land warm, with full context.
- Always-on outreach across voice, SMS and WhatsApp
- Natural AI conversation with seamless human handoff
- Outcomes written back to your CRM automatically
Outcomes that compound across every workflow
Ella isn't a dialler. It's a proactive engagement layer that quietly removes manual work and recovers revenue.
Reduce manual outbound calling
Free your team from repetitive dialling by letting Ella handle high-volume confirmations and reminders.
Improve booking attendance
Cut no-shows with multi-channel reminders and easy reschedules.
Recover lost revenue
Bring back missed bookings, abandoned quotes and unpaid balances.
Reduce failed visits
Confirm engineer and delivery slots before vehicles roll.
Lower inbound call pressure
Pre-empt the questions that drive avoidable inbound volume.
Repeatable workflows
Design once, run consistently across every customer journey.
Channel choice
Let customers respond on the channel that suits them best.
Systems updated automatically
Outcomes flow back into your CRM, booking and ticketing tools.
Tailored to your sector
Eight industries with established outreach playbooks — and a configurable workflow engine for everything else.
Travel
Booking confirmations, balance payment reminders, itinerary updates.
Healthcare & Dental
Appointment reminders, attendance confirmation, waiting list filling.
Logistics & Field Service
Delivery and engineer visit confirmations and slot changes.
Automotive
Service bookings, MOT reminders, courtesy car follow-up.
Retail & eCommerce
Order updates, abandoned basket recovery, post-purchase surveys.
Property & Housing
Viewings, tenancy renewals, maintenance and engineer visits.
Financial Services
Document chases, payment reminders, application follow-up.
Education
Enrolment confirmations, fee reminders, attendance follow-up.
From trigger to outcome in five steps
Ella connects to the systems you already use, runs your outreach playbooks and writes results back where your team can see them.
Trigger
An event in your CRM, booking or ticketing system kicks off the workflow.
Engage
Ella reaches the customer on their preferred channel — SMS, WhatsApp or voice.
Capture response
Confirm, cancel, reschedule, request callback or no response — every outcome is handled.
Escalate if needed
Hand off to voice or a person when the conversation needs a human touch.
Update systems
Results flow back into your CRM, calendars and reports automatically.
Preview Ella in action
Walk through realistic example workflows for the most common outbound use cases. Each preview is a placeholder you can later wire to a live trial.
Every conversation, every outcome — in one view
See live campaign performance, confirmation rates, recovered revenue and conversations needing attention. Plug Ella into your CRM and let outcomes flow back automatically.
Built for real outreach teams
Pilot customer quotes will be published here as case studies complete.
"We cut appointment no-shows by reaching customers on the channel they actually use."
"Voice escalation closes the loop on the bookings SMS can't recover on its own."
"Our team finally stopped chasing balance payments by phone."