Solutions

Outreach workflows for every customer conversation

Six configurable solutions covering the outbound conversations that quietly drive revenue, retention and operational efficiency.

Ella Confirm

For appointment, booking, delivery and visit confirmations.

What it does

Confirms upcoming events automatically and updates your systems with the outcome.

Who it's for

Booking-heavy operations: clinics, field service, travel, automotive workshops.

Ideal channels

SMS WhatsApp Voice

Example outcomes

  • Higher attendance rates
  • Fewer failed visits
  • Less manual phoning

Ella Remind

For reminders about payments, renewals, documents and appointments.

What it does

Sends timed reminders across the right channel and chases until you get a response.

Who it's for

Finance, operations and customer service teams managing recurring obligations.

Ideal channels

SMS WhatsApp Voice

Example outcomes

  • Faster payment collection
  • Reduced overdue balances
  • Better policy renewals

Ella Recover

For abandoned bookings, quote follow-up, missed appointments and failed delivery recovery.

What it does

Re-engages customers after a missed step and routes ready-to-buy leads back to your team.

Who it's for

Sales, bookings and revenue teams losing pipeline to silence.

Ideal channels

WhatsApp Voice

Example outcomes

  • Recovered revenue
  • Shorter quote-to-close cycle
  • Reduced churn

Ella Notify

For important customer updates and service communications.

What it does

Sends proactive notifications about service changes, disruptions and key updates at scale.

Who it's for

Operations, service and account management teams.

Ideal channels

SMS WhatsApp

Example outcomes

  • Reduced inbound queries
  • Improved customer trust
  • Faster reach

Ella Survey

For satisfaction, NPS and post-service feedback.

What it does

Asks the right question at the right moment and routes responses to the right team.

Who it's for

Customer experience, quality and product teams.

Ideal channels

SMS WhatsApp

Example outcomes

  • Higher response rates
  • Faster CSAT signals
  • Better customer insight

Ella Rebook

For rescheduling and re-engaging customers automatically.

What it does

Offers alternative slots, captures availability and closes the loop in your booking system.

Who it's for

Healthcare, field service and any team filling cancelled slots.

Ideal channels

WhatsApp SMS Voice

Example outcomes

  • Filled cancellations
  • Better utilisation
  • Less back-and-forth
Get Started

Not sure which workflow fits?

Tell us about your use case and we'll recommend the right starting point — and the right channel mix.